Usually, businesses try every possible way to boost their customer base, from offering attractive discounts to increasing online engagement. However, one thing they ignore entirely is the long queues present at their premises. These long waiting lines waste customers' valuable time, and they leave out of frustration, resulting in a hostile business image and reduced sales. Some famous studies say that around 73% of customers abandon a purchase if they have to wait more than five minutes to receive service. Therefore, utilizing an innovative web-based queue management software is the ultimate way to prevent such outcomes. Hence, if you wish to learn more about this queue management software, reading this blog will help you explore its features, cost, development process, etc. So, why wait? Start reading it now!
Detailed Explanation of Queue Management System
Queue Management System: A modern technological solution that automates businesses' queuing process, improves service quality, and optimizes customer flow. The primary purpose of this software is to reduce customers' perceived and actual waiting time to improve their experience.
Various Types of Queue Management Systems
There are two main types of queue management software: linear and virtual. Each has unique functionalities and benefits. Let's have a brief breakdown of each.
Linear Queue Management System
The linear queue management system is the most basic type, also called an in-person queuing system. It operates on the "first-come, first-served " principle, where customers join a physical line and are served in the order they arrive, promoting fairness among each individual.
Virtual Queue Management System
From the name itself, the virtual queue management system states a digital solution where customers can join the queue remotely through kiosk systems without standing in long physical lines, especially in airports. They need to comfortably wait for their turn, which enhances their experience.
Appointment Scheduling System
Appointment scheduling systems allow customers to book their slots in advance, eliminating the need to wait in long queues. This system is primarily used in salons and medical offices, where prior appointments are more beneficial.
Build a Robust Queue Management Software With Hyperlocal Cloud!
Working Process of the Queue Management System
The following steps are involved in the queue management system's working process.
Registration & Appointment Booking
At first, customers register the software by entering their basic details such as contact information and email address. Later, it allows them to book online appointments with their preferred staff according to their preferred slot timing with just a few clicks on their mobile phones.
Customer Check-in
Upon reaching the premises, customers can check in through QR scanners. Once they scan the QR code, the system automatically displays their booking information and provides virtual tickets.
Live Queue Monitoring
The queue management system allows customers and service providers to monitor the queue status through their dedicated dashboards.
Real-time Notification
The system also sends customers real-time notifications about their waiting time and the number of people pending before them, which helps reduce customers' idle waiting time.
Counter Allocation
The system notifies customers when their turn arrives and assigns them a dedicated service counter. The incorporated AI models predict busy hours and assign duties to various staff members according to their schedules.
Feedback & Reviews
After receiving the service, customers can share their feedback or review using the feedback option on the queue management system, which helps businesses make informed decisions.
Stunning Features of Queue Management Software
Check out the queue management system features through the pointers below.
For Customers
Appointment Booking: The web-based queue management system allows customers to book appointments with their preferred staff based on their preferred times and dates.
Supports Multiple Languages: The incorporated Google Translate API lets customers view and use the software in their preferred languages, improving their experience.
Customer Feedback: The queue management system provides feedback where customers can share their reviews and provide service feedback, helping owners make informed decisions.
Real-time Updates: The software uses push notifications to share real-time queue updates with customers on their mobile phones, informing them about important information.
In-app check-in: Customers can check in through a mobile application, eliminating the need to stand in long queues.
For Service Providers
Centralized Dashboard: The web-based queue management system provides a centralized dashboard where service providers can view the entire business's operations.
Real-time Queue Monitoring: The queue management software allows service providers to monitor queues in real-time. They can check the total number of queues on the premises and the number of people in each to take proactive action in emergencies.
Track Staff Performance: The queue management system allows service providers to track staff performance and generate reports for further records.
Appointment Management: The queue management software can easily be integrated with Google Calendar, enabling service providers to manage multiple appointments and preventing booking errors and double bookings.
For Admin
User Management: The queue management system enables the admin to manage users' access and roles from their dashboard.
Reports and Insights: The Google Analytics API tracks all the operations and provides detailed analytical reports, which the admin views and analyzes to make informed decisions.
Finance Management: The queue management system tracks all operations and provides detailed reports on sales, operational expenses, and payments, helping the admin manage finances more effectively.
Notification Setting: The Twilio API enables smoother communication between customers and staff. The admin can change the notification settings to ensure each user is informed of important information.
Automate the Queuing Process with Queue Management Software!
Advanced Tech Integrations in Queue Management System
Check the following advanced tech integrations that web-based queue management software includes.
Artificial Intelligence Chatbots
Staff members can't quickly address every customer's queries, and failure to do so spoils their experience. Therefore, developers utilize advanced Artificial Intelligence Chatbots that understand users' inputs and offer human-understandable outputs to answer their questions.
Artificial Intelligence & Machine Learning
The intelligent Artificial intelligence and Machine learning models help predict future busy hours, allowing owners to assign staff duties for maximum coverage.
Integration with CRM Systems
Business owners can integrate queue management software with CRM systems to manage customers' records at a centralized location with proper security.
Integration with Digital Signage
Business owners can easily integrate the queue management system with sizeable digital signage to display the ticket numbers, estimated waiting time for each customer, and service counter numbers. These details help navigate their path and improve the overall experience.
Various Industries That Can Utilize a Queue Management System
Web-based queue management software offers compelling benefits for various sectors. Some of these are given below.
Healthcare
A Queue management system automates the queuing process in healthcare institutes and hospitals. It offers patients a virtual ticket and provides updates until their turn arrives, preventing them from waiting in long lines and saving their precious time.
Education Institutions
Various educational institutes use a queue management system during counselling sessions, libraries, and testing labs. The system allows students to join the queue remotely and manage their flow, leading to a smoother experience.
Banks
Banks are where customers are prioritized, and a minor mistake in data entry can lead to big troubles. Therefore, bank officials prefer to use a web-based queue management system to streamline their administrative operations and improve customer flow to maintain a positive reputation in the industry.
Retail Stores
Though today, people are more into online shopping, a significant portion of the population still prefers retail stores for shopping for quality assurance. However, the only factor that spoils customers' experience is the long waiting lines at the check-out counters. This is when retailers use web-based queue management software to update staff about peak busy hours and make informed decisions to offer a smoother customer experience.
Compelling Benefits of Queue Management Software
The following is a list of various benefits that queue management software offers to different users.
For Customers
Online Appointment Booking: Banks, hospitals, and salons have long waiting lines. People have to wait hours for their turn, which wastes their time and compels them to leave the premises. However, the queue management system helps them avoid this problem by allowing them to book an appointment in advance. They simply need to select their booking date with the preferred slot and can quickly check in on the premises, skipping the need to get the physical tickets.
Receive Booking Reminders: Some people book appointments in advance but forget the dates, which results in no-shows. Therefore, the queue management system sends upcoming booking reminders to customers via text or email one or two days before the booking date, preventing them from missing their essential appointments.
Self-Check-in Kiosk: The queue management allows customers to self-check in using kiosk systems. They just need to enter their basic details, and the system will provide each customer with a virtual ticket that states their position in the queue and prevents them from standing in lines.
Real-time queue Updates: Standing in long queues without information frustrates customers and spoils their experience. However, queue management software shares real-time queue updates, such as estimated waiting time, number of people ahead, and more, to reduce customers' perceived waiting time.
Share Feedback & Reviews: Customers can share feedback regarding the services in the queue management system, which the owner can then check to make the required improvements.
For Service Providers
Waitlist Management: Usually, Many businesses create waiting lists when the supply and demand are low. A Queue management system helps manage this list by assigning a unique ticket or virtual number to every customer and monitoring their position to notify them when it's their turn for service.
Manage Multiple Appointments: Every business wants to increase its sales and customer base only until it has to manage multiple appointments. The staff must manage manual records, which sometimes results in incorrect data entries and loss. However, queue management software saves all the records in cloud storage, eliminating the stress of managing manual records.
Track Staff Performance: The Queue management software provides a dedicated dashboard from which the business owner can track each staff member's tasks, activities, and performance. This data helps owners to reward the best employees and train the weaker ones.
Detailed Report: The queue management system tracks each operation and provides detailed analytical reports to business owners. These reports can help them identify areas for improvement and make informed decisions.
Positive Reputation: We build a robust web-based queue management system with high-performing features and technologies that help improve service quality and customer experience, consequently resulting in a business's positive reputation.
Streamline Your Business with Our Queue Management System
Development Steps in Web-based Queue Management System
Developing a robust web-based queue management system requires a strategic approach, dedicated development hours, and unbeatable technological skills, which are only possible with a professional team of developers, designers, and testers. Therefore, hire the best on-demand mobile app development company to build a revolutionary queue management system. They follow the steps to develop a web-based queue management system. Check them now!
Market Research
At first, they meet with business owners to understand their requirements and business types and identify the target audience. Later, they conduct thorough market research to understand market trends and competitors and create a dedicated roadmap that helps them develop efficient software that allows businesses to lead ahead of the market.
UI/UX Design
An attractive interface is responsible for a better customer experience and engagement. In this step, the creative designers use tools like Figma and Adobe XD to create a visually appealing front-end design. They set precision icon placement, multiple animations, graphics, color themes, and typography that match the brand's niche.
Feature Selection
In this step, developers understand the target users' requirements and project goals to select features based on their value, impact, cost, and feasibility.
Back-end Development
Now comes the most complicated yet crucial step in queue management software development. Here, developers use server-side scripting languages such as Python and PHP to build logic that can process data, interact with data, and handle user requests. They develop the core logic and algorithms that help enhance the software's functionality.
Comprehensive Testing
In the testing phase, the dedicated testing engineers use testing tools like Appium, Selendroid, and Kobiton to detect and mitigate the software's bugs. This helps improve weak areas and ensures the software runs smoothly on various platforms.
Software Launching
After testing, our developers deploy the software on their dedicated platforms, Netlify, Heroku, GitHub, AWS Amplify, and Firebase.
Maintenance and Improvement
Finally, the dedicated team monitors the software's performance for regular maintenance, keeping users' evolving needs and market requirements in mind.
Tech Stack Used to Develop a Web-Based Queue Management Software
The table below defines the various technologies for developing robust web-based queue management software.
| Type | Technology |
| Front-End | React, Angular, Vue.JS |
| Back-End | Spring Boot( Java), Flask/Django( Python) |
| Database | PostgreSQL, MySQL, MongoDB |
| Security | Two-factor Authentication, SSL/ TLS Encryption |
| AI models and Frameworks | Generative AI, TensorFlow, PyTorch |
| API Integrations | Kong/Apigee |
| Cloud Platform | AWS, Azure, Google Cloud Platform |
| Real-time Communication | WebSockets, Twilio |
Detailed Cost Breakdown of Queue Management Software
The estimated development cost of web-based queue management software starts from $4000. However, the following are the factors that define its actual price.
Project Complexity
Feature complexity is the prime factor affecting the development cost of queue management software. Incorporating simple features requires less cost than advanced ones like data analytics and AI integrations. Also, the flexibility and scalability of features affect the development cost.
UI/ UX Design
Creating a beautiful and highly functional user interface requires more time and expertise, as adding multiple graphics, elements, and precise icons increases the development cost.
Integrations & Customization
Developers can customize the software by integrating third-party APIs for additional features according to the targeted business requirements, which requires further development time and increases the overall cost of the web-based queue management system.
Choice of Tech Stack
Next, the choice of tech stack used during development also affects the software's development cost. Utilizing highly functional programming languages, frameworks, and platforms enhances the software's functionality but requires complex infrastructure, affecting the overall development cost.
Development Team
Indeed, hiring a professional on-demand mobile app development company has higher charges. Still, the strategic approaches and skills they use to help build revolutionary queue management software bring transformative positive outcomes worth the price.
Industry Compliance
Developers understand how important it is to ensure compliance with industry regulations to protect the owner from legal penalties. Therefore, they implement secure coding practices and conduct regular audits and testing to ensure all functions run according to industry rules, whether for healthcare, finance, or education.
Maintenance Cost
Finally, ongoing maintenance for feature additions, service upgrades, and frequent testing can further increase the cost of queue management software development.
Why Choose Hyperlocal Cloud for an Efficient Queue Management System
Hyperlocal Cloud Inc. is the top on-demand mobile app development company. It has renowned experience in building innovative solutions that help businesses grow. Its skilled developers utilize the transformative tech stack and technologies to build feature-rich, scalable, and robust solutions that improve service quality and enhance customer experience, helping businesses generate immense revenue. Contact us now!
